Privacy Policy
How MyTickets365 Collects, Uses, and Protects Your Data
How MyTickets365 Collects, Uses, and Protects Your Data
Welcome to MyTickets365. We are committed to safeguarding your privacy and ensuring that your personal data is collected, used, stored, and processed responsibly and transparently. This Privacy Policy explains how your information is handled when you access or use the MyTickets365 platform.
MyTickets365 (“we”, “us”, “our”) is an online marketplace that enables users to browse, purchase, and manage tickets for events, concerts, festivals, tours, safaris, and other experiences.
- Full name
- Email address
- Phone number
- Billing information
- Payment details (securely processed by third-party providers)
- Event selections and preferences
- Account login credentials
- Device details
- IP address
- Browser type and version
- Location data (with permission)
- Website navigation and usage patterns
- Cookies and tracking data
- Mobile money providers (e.g., M-Pesa)
- Card processors (Visa, Mastercard)
- Event organizers
- Identity verification and fraud-prevention partners
We use your information to:
- Process ticket purchases
- Deliver e-tickets and confirmations
- Provide customer support
- Verify payments and prevent fraud
- Improve platform performance and user experience
- Personalize event recommendations
- Send updates or promotions (with consent)
- Comply with legal and regulatory obligations
We process your data based on:
- Your consent
- Fulfilling a contract (ticket purchases)
- Legal obligations
- Legitimate business interests (fraud reduction, platform improvements)
We may share your data with:
- Event organizers
- Payment processors and mobile money platforms
- Technology partners (email, SMS, analytics)
- Fraud prevention and security services
- Legal or regulatory authorities when required
We do not sell your personal data.
Your data may be stored or processed outside your country. We use secure and internationally recognized safeguards for such transfers.
We use cookies to:
- Improve user experience
- Remember login sessions
- Analyze performance and traffic
You may manage or disable cookies in your browser settings.
We protect your information using:
- SSL encryption
- Secure storage and access controls
- Continuous monitoring
- Regular security audits
You may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Withdraw consent
- Restrict processing
- Object to marketing
- Request data portability
To exercise these rights, contact us anytime.
We retain data only for as long as necessary to deliver our services, meet legal requirements, and prevent fraud. Data no longer required is securely deleted or anonymized.
We do not knowingly collect data from individuals under 18. If such data is identified, it will be removed immediately.
Our platform may link to external websites. We do not control their privacy practices or content.
We may update this Privacy Policy periodically. Changes will be posted with a new “Last Updated” date. Continued use of the platform indicates acceptance of the updated policy.
MyTickets365 Support
Email: support@mytickets365.com
Website: www.mytickets365.com